Handle Realtor® Disputes



NVAR Professional Services enhances the level of industry professionalism through education and the Realtor® Code of Ethics and formal complaint process. Here are the ways you can handle a dispute with a member:

File an Ethics Complaint

Whenever possible we try to educate and advise Realtor® members before a potential problem spins out of control. Staff is available to answer general real estate questions, advise on good business practices, or simply to lend another perspective to your situation. If a problem cannot be resolved informally, there is a complaint process for educating and disciplining members who are found in violation of rules.

File An Ethics Complaint

Click here to learn more about Ethics Complaints.

File an Arbitration

Arbitration is an alternative dispute resolution program for broker members which provides a forum for resolving business disputes in lieu of litigation. Arbitrations are completely separate from ethics hearings.

Log in to File an Arbitration
Once you log into your member portal, look for the "File An Arbitration" button.

Click here to learn more about Arbitrations.

Citation System

 NVAR's Citation System is a way to avoid time-consuming ethics complaints and hearings. If the respondent agrees to the Citation System, he/she would pay the standard, preset fine associated with that Article. If the Respondent does not respond within ten (10) days, the case is automatically forwarded to the Professional Standards Committee for a full hearing.
For Respondents, electing the Citation System avoids an uncomfortable and often time-consuming hearing process while still respecting their due process rights since they may elect NOT to use the Citation System and proceed with a full hearing. The Citation System is as confidential as the hearing process.
For Complainants, there may be less time involved, yet justice will still be served, thereby protecting the industry from unethical behavior. However, if the Respondent elects to have a hearing, the Complainant would need to be prepared to attend.
Click here to learn about the Citation System.

Ombudsman Program

 The Ombudsman Program is intended to provide an alternative dispute resolution service for members of the public or other Realtors with complaints against members of the Association. An ombudsman can respond to general questions regarding real estate practices, transaction details, ethical practices and enforcement issues.
Click here to learn about the Ombudsman Program.