Register

Please note that the location has changed to NVAR's Fairfax location.  

For event flyer, click here.

This course will explore strategies and best practices for transforming challenging situations into win-win outcomes. Attendees will learn how to leverage tools, systems and scripts to effectively manage their professional relationships with difficult buyers, sellers, appraisers, agents and others. They will leave the class with the skills to assess different personality types and effectively use appropriate communication strategies for each type.

Attendees will collaborate on real-world case studies, such as low offers, unresponsive agents, combative clients, ego-centric sellers, as well as, the garden variety problem-child to develop their own style and techniques for transforming difficult situations into profitable deals.

Upon successful completion of this course, attendees will be able to:

• Gain self-awareness to improve interactions with other people!

• Read people to improve business interactions and relationships!

• Communicate effectively to create a Better Me – Bigger Profits Mentality!

• Utilize tools and techniques to avoid and resolve difficult situations with other people!


Questions? Contact Dixie Rapuano - 703-801-2145

COST: $ 139 Members/$149 Non-Members

*Individuals who take this course will earn 8 Education course credits toward the CRS Designation.