ON VALENTINE’S DAY, NVAR Realtors® celebrated their love for professionalism with a sold-out program about SentriLock best practices at NVAR’s Fairfax Headquarters – hosted by the NVAR Professional Standards Advisory Group.

With gift-card giveaways, mocktails, heart-shaped donuts and themed trivia, the program proved that professionalism and following the rules can be fun! Rob Wittman, associate broker with Keller Williams Realty Falls Church, presented and invited discussion from the audience on topics such as showing instructions, sharing a property in an unexclusive showing and access during home inspections.

Test your SentriLock knowledge by completing the quiz taken by event attendees:

1. TRUE OR FALSE: NVAR still sells the NXT (blue) boxes.

2. USING A SENTRILOCK LOCKBOX TO ACCESS A PROPERTY WITHOUT PERMISSION IS:

A. A violation of the Code of Ethics
B. A violation of the SentriLock Rules
C. A violation of the Code of Ethics and the SentriLock Rules
D. Not a violation

3. TRUE OR FALSE: One-Day Codes were approved so members can provide their buyer clients with access to properties in their absence.

4. WHICH OF THE FOLLOWING WILL BE RETIRED BY SENTRILOCK IN 2022?

A. SentriKey Mobile App
B. SentriCards
C. One-Day Codes
D. Call Before Showing Codes

5. TRUE OR FALSE: If a property is vacant, you have automatically been given permission to access the property at any time.

6. IF A LISTING AGENT OR THE SELLER FINDS AN OPEN LOCKBOX WITH A KEY MISSING, WHO IS RESPONSIBLE FOR THE MISSING KEY?

A. The listing agent
B. The seller
C. The buyer’s agent
D. The person who last accessed the box per the access log

7. WHEN AN AGENT ARRIVES BEFORE THEIR APPOINTMENT AND WANTS ACCESS DURING YOUR SCHEDULED SHOWING, WHAT SHOULD YOU DO?

A. Give them the key without verifying that they have accessed the lockbox.
B. Return the key to the lockbox and let the agent into the property.
C. Return the key to the lockbox and politely instruct them to retrieve it.
D. Use colorful language to tell them to go away :)

8. TRUE OR FALSE: It is the responsibility of the listing agent to verify that a party is licensed prior to issuing them a One-Day Code.

9: TRUE OR FALSE: Unauthorized access and poor showing practices can tarnish the reputations of all Realtors®.

Learn more about lockboxes, including SentriLock FAQ, at NVAR.com/SentriLock.







Answer Key: 1 – False; 2 – C; 3 – False; 4 – B; 5 – False; 6 – D; 7 – C; 8 – True; 9 – True





Kate O’Toole is the NVAR digital content manager & senior editor.