Question: My clients prefer to receive a paper copy of the packet or certificate, but the association prefers electronic delivery. Do I have to agree to electronic delivery?

Answer: No. The seller or his authorized agent may request that the packet or certificate be provided in either hard copy or electronic form. The seller may also pick up a hard copy of the packet or certificate at the association’s place of business. Packet and certificate updates and financial updates must also be provided in hard copy if requested