Remine Docs+ FAQ

• Why is NVAR transitioning to Docs+?

  NVAR’s contract with Lone Wolf, the company that provides Instanet, expires at the end of 2020. A work group comprised of NVAR’s leadership team, staff, and member representatives was convened to review possible alternatives and make recommendations to the Board of Directors. The group analyzed options from four vendors and ultimately recommended Remine Docs+ as the most reliable, innovative, future-focused platform. We are pleased to offer this valuable new benefit to our members. 

• Why did the NVAR Board choose Docs+?

  Your NVAR Board did not want to replace an existing benefit with one that simply offered the same features. We believe that Remine not only offers the features that you need, but also drives the industry forward and has the potential to continue to evolve and innovate. The Docs+ platform is positioned for the future of real estate, and offers the following capabilities: transaction management, e-signature, document creation, multi-party collaboration, customizable form collections, form pre-population, broker forms and MLS clauses. Fully integrated with Bright MLS, Docs+ is the most useful platform to NVAR agents and brokers in negotiating and drafting contracts. It automates and handles administrative tasks so that you can focus on growing your business and serving your clients. 

• How is Docs+ different than Remine Pro, which I already get through my Bright MLS subscription?

  Docs+ is not included in the Remine Pro package available through Bright MLS. Docs+ is a new offering from Remine that is only available in select markets. NVAR was the first Association in our region to identify this innovative new platform and make it available as an exclusive member benefit.  

• Will NVAR provide training on how to use Docs+?

  Yes! Check our calendar of events for training opportunities and visit NVAR.com/docs for links to informational resources, including videos, tutorials and answers to frequently asked questions.  

• How can I get access to Docs+?

  
  There are three simple ways to access your benefit:

  • From the NVAR.com member login dashboard, click on the Docs+ Forms square to be directed to the Docs+ login screen. Use your Bright MLS login, then select Docs+ from options on the left side of your screen. 

  • Type bright.remine.com into your web browser to go directly to the Docs+ login screen. Use your Bright MLS login, then select Docs+ from the options on the left side of your screen. 

  • If you’re already logged in to Bright MLS, from the home screen, click on the “Association” tab in the far right column of your BrightMLS workspace and then "Quicklinks to Remine" to access your Docs+ account.

• Can I experiment with Docs+ while still using Instanet for my transactions before the final transition takes place?

  Yes!

• If I'm a current subscriber to Instanet, should I save my files?

  It is very important that between now and December 31, current Instanet subscribers export and download copies of your Instanet transaction files. 
  
  

  There are a few options available.
  
  You can Archive a Transaction
  
  Upload to Cloud Storage
  
  Email yourself a collection of documents from one transaction saved as  ZIP folder
  (Easier when there are multiple signings in a given transaction)
  
  Once you have saved your documents either to the cloud, emailed them to yourself or downloaded a zip folder to you device, you may then upload to them to Docs+ if you wish.

• What happens if I begin a transaction in Instanet in December and the complete transition to Docs+ occurs before my transaction is completed?

  We strongly suggest that you start using Docs+ for your transactions before January 1, 2021. If you are using Instanet for a transaction in the weeks leading up to the December 31 cut-off, please save PDF copies of all documents.  

• How do my clients or non-NVAR real estate agents participate in a transaction in Docs+?

  Like most transaction and e-signature platforms, clients and non-users are able to review, edit and e-sign documents in Docs+. An NVAR Member with a Docs+ account will initiate the offer process in Docs+ and invite other agents and clients to participate in the transaction. Unlike most other platforms, the parties are able to collaborate seamlessly through an innovative cloud-based multiparty collaboration platform that tracks all edits, signatures and initials to ensure complete and clean contracts. 

• As an NVAR member, do I have to use Docs+?

  No. Your broker may provide an alternative forms vendor, but one of the benefits of your NVAR membership is free access to Docs+.  Docs+ is replacing Instanet/Authentisign as a member benefit and primary forms vendor; this transition will not impact the availability of the NVAR Standard Forms library in Dotloop, DocuSign, Zipforms and Instanet. 

• What other vendors are NVAR forms available through?

  NVAR forms are also available through Dotloop, ZipLogix, DocuSign and Instanet. 

• Who can I contact if I have questions or require customer support?

  The NVAR Member Services Team and Legal Hotline attorneys can assist you with general questions regarding accessing and using Docs+. Programming and advanced usage questions can be directed to Remine Customer Support at (844) 904-7255 or  https://support.remine.com/hc/en-us/articles/360033884111 

• Is our client's confidential information secure?

  The privacy of our members’ and their clients’ information is very important to NVAR, as reflected in the terms of the agreement.
  
  We negotiated into the license agreement significant protections of the data, contact information and transactional details of our members and their clients.

• I am also a member of another local Realtor® association. Can I access all my forms on Docs+?

  NVAR anticipates that GCAAR, VAR, and MAR forms will be available soon to eligible members via Docs+. In the interim, for questions about options for accessing a neighboring association’s forms, we recommend contacting them directly.

  (You are still welcome to continue using Instanet Solutions for transaction management, however that service is not included as part of your membership as of December 31, 2020.)