NVAR Professional Services :: Northern Virginia Association of Realtors®
How to File an Ethics Complaint
For a flow chart of the process, click here.
The Grievance Committee: The Grievance Committee handles initial review of formal written complaints and determines if the rules apply. If the rules apply to the case, it is forwarded to the Professional Standards for further consideration. The Professional Standards Committee provides the panels that hear evidence and issue decisions in each disciplinary complaint.
The Hearing: In ethics cases, NVAR's Professional Standards Committee convenes a panel of impartial, unbiased, and experienced REALTORS® to consider your case. Designed to ensure that the due process rights of all parties are protected, claimants and respondents may be represented by attorneys, call witnesses, present evidence, and challenge the qualifications of the panel members selected to hear the case. For more details about the procedures we follow, click on: Outline of Procedures: Ethics)
Disciplinary Sanctions: If the Professional Standards Hearing Panel determines there is clear, strong, and convincing evidence of a violation of the rules, the panel will recommend disciplinary sanctions to the Board of Directors for final approval. The following links provide additional information on the disciplinary sanctions available to the Hearing Panels.
Disciplinary Sanctions - Ethics and Membership Duties
What NVAR Cannot Do for a Complainant
NVAR is a voluntary membership trade association and has legal limits on its authority. For instance we cannot hold a trial to determine criminal violations of state law or award monetary damages to an injured party in a case. These are powers that are reserved to the courts. We also do not have the power to revoke an individual's real estate license since we do not have the power to license real estate agents or brokers. This power is only within the authority of the courts and the Virginia Department of Professional and Occupational Regulation.
Beyond the Golden Rule
In 2009, NVAR created a Special Edition of Update Magazine, specifically focusing on ethics issues. It was entitled, "Beyond the Golden Rule: Ethical Practice Means Professionalism".
Articles: Beyond the Golden Rule
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