Professional Services strengthens and enhances the level of professionalism in our industry through education and a formalized complaint process.
Whenever possible we try to educate and advise REALTOR® members before a potential problem spins out of control. Staff is available to answer general real estate questions, advise on good business practices, or simply to lend another perspective to your situation. If a problem cannot be resolved informally, there is a complaint process for educating and disciplining members who are found in violation of rules. Have an ethics question? If you are an NVAR member, please submit your question through our Legal Hotline by clicking here. Otherwise you can reach us at the information below
The Grievance Committee handles the initial review of formal written complaints and determines if the rules apply. If the rules apply to the case, it is forwarded to the Professional Standards Committee for further consideration. The Professional Standards Committee provides the panels that hear evidence and issue decisions in each disciplinary complaint.
What is a REALTOR®?
The word REALTOR® is a registered collective membership mark that identifies an individual as a real estate professional who is a member of the National Association of REALTORS® (NAR). When an individual member joins the Northern Virginia Association of REALTORS® (NVAR), he or she is agreeing as a condition of membership to follow the rules that govern members' professional conduct. These rules include, but are not limited to, the NAR Code of Ethics and Standards, the Regional Lockbox Rules and Regulations that govern the use of the lockbox system, and the NVAR Bylaws. As a voluntary trade association, NVAR develops and maintains rules that go beyond the minimum standards required by law. NVAR members are committed to working together to create a higher standard of integrity and service for the industry.
Beyond the Golden Rule
In 2009, NVAR created a Special Edition of Update Magazine, specifically focusing on ethics issues. It was entitled, "Beyond the Golden Rule: Ethical Practice Means Professionalism".
Articles: Beyond the Golden Rule
- Make No Complaint About ItThe Most Common Professional Standards Complaints:… Read More
- You can only use your SentriCard® to access properties pursuant… Read More
- Answered by the Metropolitan Regional Information Systems Compliance Department By… Read More
- If There Is A Finder’s Fee Or A Cash Incentive.… Read More
- Case 1: Brokers are responsible for the proper maintenance of… Read More