A lockbox holds the key for a house that is on the market. The lockbox is a padlock or rectangularly-shaped box that generally hangs around the doorknob of a house that is on or about to be on the market. The box provides communal access for real estate agents, while continuing to keep the home secure. Permission is generally required from the seller, who is the owner, to install a lockbox.

Newer versions of real estate lockboxes operate in tandem with mobile devices, incorporating logging and remote control and configuration. They replace older lock boxes that were secured either with a manual key, a security code, or a swipe card. 

Starting in 2022 SentriLock, the official lockbox partner of NVAR, will no longer use key cards for lockbox access. From 2022 and beyond SentriLock will be using Bluetooth and app based technology to operate.

1. Remove the shackle from the lockbox.
2. Insert your SentriCard® into card reader. Type in password and click Login.
3. Click Customize a Lockbox.
4. From the Select Lockbox window, select the lockbox you want to assign to another Region/Association.
5. Click the serial number of the lockbox.
6. On the Customize a Lockbox window, you'll see a Region drop-down list. Click the drop-down list and select a Region/Association.
7. Click Finish.

The Card Utility will update your SentriCard®. When finished, remove your SentriCard® from the card reader.

Insert your SentriCard® into the lockbox. The lockbox will make a series of beeps.
Insert the shackle into the lockbox at the listing.

NOTE: Do not insert the shackle until you place the lockbox on the listing. Releasing the shackle after customizing the lockbox could cause you to lose your settings. If you need assistance, contact SentriLock® support at 877-736-8745 .

1. Remove the shackle from the lockbox
2. Insert your SentriCard® into card reader. Type in password and click Login.
3. On the Main Menu go into Default Lockbox Setting's on the lockbox Web site.
4. Uncheck the Option Auto Reset to Defaults After Shackle Release (You will only have to Complete this step one time).
5. Click Save Changes.
6. Go Back to Main Menu.
7. Click Customize a Lockbox.
8. From the Select Lockbox window, select the lockbox you want to assign to another Region/Association.
9. Click the serial number of the lockbox
10. On the Customize a Lockbox window, you'll see a Region drop-down list. Click the drop-down list and select a Region/Association.
11. Uncheck the option Auto Reset to Defaults After Shackle Release in the edit customization page.
12. Click Finish.

How Agents can Transfer Ownership of a Lockbox 

If you are an Agent, you can transfer one or all of your lockboxes to no owner or to another Agent in your Association. You can use the instructions below to transfer your lockbox. 

Note: if you're transferring ownership of a lockbox that someone assigned to a listing or has custom settings, the SentriLock® Server will remove this information from the lockbox during the transfer.

1. Use the SentriLock® Card Utility to log in to the REALTOR® Lockbox Web Site. Insert your SentriCard® into the card reader attached to your PC or your Broker's office PC.
2. The SentriLock® Card Utility will display the Login window. If the SentriLock® Card Utility does not display the Login window, click Start | Programs | SentriLock® Card Utility | SentriLock® Card Utility.
3. The SentriLock® Card Utility will detect your ID and fill in the SentriLock® ID field automatically. Enter your password in the Password field. Click Login to access the Main Menu window. Alternatively, you can access the REALTOR® Lockbox Web Site directly. To access the Web site directly, use your Web browser to access https://lockbox.sentrilock.com/lbs. You will need your SentriLock® ID and password to log in to the Web site.
4. Click My Lockboxes. Click the serial number of the lockbox you'd like to transfer. You can use the Search bar to search for a specific lockbox.
5. On the Edit Lockbox window, click Transfer Ownership.
6. On the Transfer Ownership window, you can select Transfer Ownership to No One or Select an Agent.
   Note: To transfer all of your lockboxes, check the Transfer All My Lockboxes check box. If you check this box, you will transfer all of your lockbox to another Agent or to no one.

1. Click Submit Transfer Request. The SentriLock® Server will display the Lockboxes window. After you transfer the lockbox, you need to renew your SentriCard®.
2. If you used SentriLock® Card Utility to transfer a lockbox, click Main Menu. On the Card Functions pane, click Renew SentriCard®. If you used the REALTOR® Lockbox Web Site to transfer the lockbox, log out and use the SentriLock® Card Utility to renew your SentriCard®.
3. Remove your SentriCard® from the card reader.
4. Insert your SentriCard® into the lockbox you are transferring.
5. When lockbox displays the READY light, it has no owner.
6. Now that the lockbox has no owner, any Agent can insert their SentriCard® into the lockbox to take ownership of it.
7. Select an Agent
8. Click the Select button at the end of the Select an Agent field.
9. On the Select Agent window select the Agent you want to transfer your lockbox to and click OK.
10. Click Submit Transfer Request.The Lockboxes window displays Pending Transfer next to the serial number.
11. Remove your SentriCard® from the card reader. The Agent you selected from the Select Agent window must renew their SentriCard® and insert it into the transferred lockbox within the specific time frame, or the transfer request will expire and you will still own the lockbox. If the Agent completes the transfer process within the specific time frame, the lockbox will make a series of beeps when they insert their card into it, then it will display the CODE light to signal success. The specified time frame varies from Association to Association. Generally, the Agent you selected must complete the transfer with in 72 hours, or your Association's SentriCard® renewal period, whichever is greater. For example, if the Association requires Agents to renew their SentriCards® every 7 days, Agents will have 7 days to complete the transfer. If the renewal period is 1 day, Agents have 72 hours to complete the transfer.
12. After the Agent takes ownership of the lockbox, they should renew their SentriCard®. Once the Agent renews their card, they can use the SentriLock Card Utility or REALTOR® Lockbox Web Site to view information about the lockbox.
13. As you request, below are the instructions that the agent must perform in order to set a lockbox from permanently custom settings back to default:

1. Have Agent Insert Card in Lockbox
2. Type In PIN + ENT
3. Press Func + 65 + Ent
4. Ready will Illuminate when process is complete
5. Renew Sentricard